Frequently asked questions

We offer free shipping for all domestic orders for $29.50 AUD or more. Your product total after any discount should be $29.50 AUD or more. For orders under $29.50 AUD, shipping charge is added at checkout.

For customized orders, the delivery time is dependent on many factors, including the level of customization. You will be informed via email about the expected delivery time.

For express delivery, please check with your sales coordinator. Express delivery charges may apply.

Your order may be canceled for one or more of the following reasons:

• Ordered item is out of stock.
• The delivery address is not serviceable.

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name are sent to you via email. Please visit the courier partner website and enter the AWB no. shared with you in the relevant form to track the current status of your shipment and the expected date of delivery.

Delivery delays can occasionally occur around public holidays or at other times due to unforeseen circumstances.

If we anticipate a significant delay in the shipment of your order, we will contact you via email or telephone.

Orders once confirmed cannot be canceled.

Your purchase is eligible for return or exchange only if the product you receive has a genuine quality/manufacturing defect. Please follow the return policy given under Shipping & Returns.

We unfortunately will not be able to entertain return/exchange requests post 48 hours of delivery.

Because of operational reasons, we accept orders requiring customization subject to a minimum order quantity of 100. The ordered quantity needs to be in multiples of standard packs.

You should be aware that there are setup costs that make more sense when you order a larger quantity. The setup costs are fixed and do not vary with the quantity, so it is often more economical to order 200 than 100.

Creating a digital proof is an essential part of our process for customized orders. After you place your order, we will prepare a digital proof to show you the size and position we recommend for your project. We will work with you to adjust the design to your satisfaction. If you know exactly what you want, we can follow your instruction. We are happy to make suggestions if you need them.

Yes, you can. Sample charges may apply.

Ordering is easy. Simply choose a notebook that suits your style, budget, communication preferences, or needs. Add your chosen product to the cart and simply check out.

For orders requiring customization, get in touch, and we will provide you our best quote. When you are ready to order, we will collect payment and shipping information and schedule your project. Your order will be delivered to your shipping address as per schedule.

Never mind, you can email us at sales@mypaperclip.com.au, and we will get back to you.